Your privacy is important to us. We are committed to protecting the privacy, confidentiality and security of the personal data we hold by complying with the requirements under applicable laws and regulations. We are equally committed to ensuring that all our employees, service providers and agents uphold these obligations. This policy explains how we manage personal data within our group.
Personal information collected and held by us may include the following:
We will collect this information from you directly where it is reasonable and practicable to do so.
We may collect personal information directly from you when you:
We collect personal information primarily to record appropriate details for any service or order you have placed with us or any of our resellers or channel partners, and to enable us (or our resellers or channel partners, as the case may be), to:
You consent to us using your personal information in those ways and for sending you information about our products, services and special offers, as well as the products and services of our affiliates and third parties, now and in the future. You also consent to us sending you the information by direct mail, telemarketing, email, SMS and MMS messages and other forms of
We may stream, or make available for online purchasing or viewing, videos, photographs or audio recordings of our events, services and products which may include your image or voice. You consent to being included in those videos, photographs and audio recordings.
Your personal information may be disclosed, transferred, stored, processed or used in countries other than your own either by us or by our third-party service providers. This may happen when you use our website, when we outsource certain activities overseas or if transactions, information, services or products have an overseas connection. You consent to the collection, use, storage, and processing of your personal information in another or overseas country.
You have a right under Privacy legislation to request access and seek correction to your personal information. You may do so by contacting us using the contact details above. In ordinary circumstances we will give you full access to your personal information. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.
We are committed to maintaining the security and confidentiality of the data you provide us and we will take all reasonable precautions to protect your personal information with the aid of our stringent security procedures and the latest technology. Any personal information you provide to us will be collected and held by us or on our behalf. Access to and use of personal information within our group is appropriately limited to prevent misuse or unlawful disclosure of the information.
If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them.
Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.
We will not otherwise disclose your personal information unless the disclosure:
We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested, and properly update the information to us to keep it true, accurate, current and complete.
Please contact us at [email protected] if you believe that the information is inaccurate or incomplete, and we will use all reasonable effort to correct the information.
If we do not believe the information to be incorrect, we will take reasonable steps to add a statement to the information to the effect that you believe the information is not accurate, complete or up-to-date.
A ‘cookie’ is a packet of information placed on a user’s computer by a website for record keeping purposes. Cookies are generally used on our website www.sgm.com for the following purposes:
Cookies may also be used for other purposes on our website but in each case none of the information collected can be used to personally identify you.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity
and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
Your personal data will not be kept longer than required.
We may retain your personal data for a period of 5 years. At our discretion, we may retain personal data for longer than the said period if we consider it necessary or desirable to do so to meet our legal or regulatory obligations.
If you want to access any of the personal data that we hold about you or to correct some aspect of it (e.g. because you think it is incomplete or incorrect), please contact our privacy compliance team using the contact details set out below. To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include
steps to verify your identity. In certain cases we may charge you an administration fee for providing you with access to the information you have asked for, but we will inform you of this before proceeding. There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy of others or result in a breach of confidentiality. In these cases we will let you know why we cannot comply with your request.
Even if you do not request access to and/or correct your personal data held by us, if we are satisfied that, having regard to the reasons for which we hold your personal data, that personal data is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.
By using our site, providing personal data and/or using any of our products or services, you agree that:
We may make changes to this policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this policy will always be available on our website.
The GDPR defines the words and phrases used in this section 14 as follows:
Personal data means any information relating to a natural person.
Processing is any operation or set of operations which is performed on personal data.
Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.
Profiling means any form of automated processing of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
Controller or controller responsible for the processing is person or body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
Processor is a person or other body which processes personal data on behalf of the controller.
We collect your information in a number of different ways. These may include (but may not be limited to),: (1) from your browser (2) from your operating system , (3) from the website or link from which z you accessed our website (a referrer), (4) the date and time of access (5) your IP address (6) your Internet service provider and (8) any other similar data and information that may be used in the case of an attack on our information technology systems.
When using this general data and information, we do not draw any conclusions about you. Rather, we need this information to (1) deliver the content of our website correctly, (2) optimize the content of our website and its promotion, (3) ensure the long-term viability of our information technology systems and website technology, and (4) if necessary, provide law enforcement authorities with information for criminal prosecution in the case of a cyber-attack. Data and information is analysed statistically and anonymously, with the aim of increasing the data protection and data security of our enterprise.
You may sometimes be required to register on our website and disclose your personal data which will be collected for internal use and unless otherwise specified, for our own purposes only. We may be obliged to disclose some of your personal data to third parties from time to time (e.g. a courier service).
By registering on our website, your IP address and time of the registration are also stored. This is necessary to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offences. This data is not passed on to third parties unless there is a statutory obligation to do so or to assist with a criminal prosecution.
We will register your data to enable us to identify you for offers (and where necessary, deliver) of information and services intended only to registered users. You may change or remove all, or some of, your personal data at any time.
Upon request, we must provide you with information as to your personal data stored and in the absence of any statutory storage obligation, we must correct or erase your personal data as and when requested by you.
You may contact us electronically either via a link contained in our website or by email [email protected]. Any personal data transmitted by you will be automatically stored in our backend systems for the purpose of processing or making contact with you. We will notany of your disclose personal data to third parties unless required by law or in the defence of any
We will process and store your personal data only for so long as it is necessary or otherwise legally permissible, whereafter it will be automatically erased.
To the extent any of the rights in this section conflict with the rights generally of our privacypolicy, the rights in this section will prevail to the extent of the inconsistency.
You have the following rights granted by the European legislators. If you wish to avail yourself of your rights, you may contact us at [email protected] at any time.:
Right of confirmation – to require us to confirm to you whether or not your personal data is being processed.
Right of access – to obtain from us information relating to which of your information is stored, its purpose and you are right to lodge complaints with relevant authorities including the manner in which do so.
Right to rectification – you have the right, at any time, to supplement amend or delete any incomplete or incorrect personal data.
Right to erasure (Right to be forgotten) – you may, at any time, direct us to remove personal data. We must do so immediately on receipt of such request if it is no longer necessary for us to obtain your personal data or if your request is made in terms of any of the following provisions of the GDPR:
Where we have made your personal data public and are obliged under Article 17(1) to erase your personal data, then, taking account of available technology and the cost of implementation, we must take reasonable steps, including technical measures, to inform other controllers processing you will personal data that you have requested erasure by such controllers of any links to, or copy or replication of, your personal data, as far as processing is not required. We will determine the necessary measures in individual cases.
Right of restriction of processing – you may restrict us processing your personal data in any of the following circumstances:
Right to data portability – you have the right to receive your personal data in a commonly used machine-readable format. You also have the right to transmit such data to another controller without hindrance from us, where the processing is is carried out by automated means and based on consent given under Article 6(1)(a) or Article 9(2)(a) of the GDPR or by contract under Article 6(1)(b) of the GDPR; provided the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Your right to data portability is subject to the transfer of data are not adversely affecting the rights and freedoms of others.
Right to object – you have the right to object to the processing or profiling of your personal data. If you do object we must immediately cease to process a profile your personal data unless there are legitimate legal reasons for us to continue to do so.
Automated individual decision-making, including profiling – unless you specifically agree, you have the right not to comply with any decision made solely by automated processing (including profiling) unless the decision relates to your entry into a contract between us or is authorised by Union or Member State law to which you are subject.
if as a result of the above exclusions you of bound by the decision, we must implement suitable measures to protect your rights and allow you to interact with a (human) representative, to express your point of view and contest the automated decision.
Right to withdraw data protection consent – you may withdraw your consent to processing your personal data at any time.
Right to lodge a complaint with a supervisory authority – you may lodge a complaint at any time with any relevant supervisory body having authority if you believe that our processing of your personal data infringes any regulation.
We must collect and process the personal data of job applicants for the purpose of their application procedure strictly in accordance with the rules of the relevant EU member state. The processing may be carried out electronically. If no employment contract is concluded, in the absence of other lawful reason not to do so, the application documents will be automatically erased two months after notification of the application have been rejected., provided that no other legitimate interests of the controller are opposed to the erasure.
your data will be stored for as long as permitted by the laws of your jurisdiction.
As a responsible company, we do not use automatic decision-making or profiling.
If you are concerned that the way in which we have dealt with your personal information involves a potential breach of the Privacy Act, you may contact us at [email protected] at any time, providing us with details in writing of your complaint. We will investigate such a complaint promptly and will contact you for further information if required.
If you feel that we have not satisfactorily addressed your complaint, you may also make a complaint to the office of the Australian Information Commissioner by visiting www.oaic.gov.au or by writing to GPO Box 5218 Sydney NSW 2001 Australia or GPO Box 2999 Canberra ACT 2601 Australia.
All complaints should be made in writing detailing relevant information pertaining to the complaint and the parties involved in the alleged breach.
If you would like more information about how we handle your personal information, please
contact us using the details below:
Email: at [email protected]
Phone: 1800 244 388
Success Global Media Limited
PO Box 594, Australia Post, PYRMONT LPO
PYRMONT, NSW 2009 Australia.